Call Us: (203) 487-8997

FAQ

RETURN AND REFUND POLICY:

 GloveWhisperer (GW) has a RISK FREE 100% SATISFACTION GUARENTEE

For New Gloves

  • When you order a new GW Reay To Play Glove regardless of the manufacturer we have a 180-day RISK FREE guarantee.  If for any reason you are unsatisfied with the glove(s) you purchase we will pay to have the glove shipped back to GW and refund 100% of the cost of the glove and for the cost of USPS Priority Shipping 2 to 3 days.
  • All you need to do is contact us by email at info@glovewhisperer.com or call us at 203-487-8997 (Calls Monday thru Saturday 9:00 A.M. to 9:00 P.M Eastern Time).  When calling or by email please be sure to provide the name as it appears on the original order you placed and if possible the last 4 digits of the order number.
  • We will email you a pre-paid return mailing label, that includes tracking and GW return processing information and easy return instruction. 
  • When the glove arrives at our workshop we will process your return to credit the payment method you used (PayPal, Amazon Pay, Credit Card). The credit will be made by GW within 1 week (or less) of the return and will credit to your account according to the policies of the payment method used.
  • Please do not send the glove back without first contacting GW.  While we will process returns made meeting our return policy, returns sent directly to GW not using the GW return mailing label will take longer to processes and we will not be responsible for gloves not arriving at our workshop.
  • All gloves must be returned in good condition.

GW Gloves returned under MANUFACTURER WARRANTY CLAIMS:

  • In the event you have a manufacturer’s warranty claim GloveWhisperer can help.  We are happy to help you contact the manufacturer for such a claim and we will provide free Glove Break-In services for any glove purchased directly from GloveWhisperer and replaced or repaired by the manufacturer during their warranty period.  Just send us the glove, or have the manufacturer send us the glove and we will provide the break-in and send it to you at no charge.

For GW Glove Services, (Any glove you send or have shipped to GW).

  • If the glove does not meet and exceed your expectations after having the initial 20-30 minute catch please contact us by email at info@glovewhisperer.com or call us at 203-487-8997 (Calls Monday thru Saturday 9:00 A.M. to 9:00 P.M Eastern Time).  We will either provide free shipping and reprocess the glove for free or refund your money in full.  You need to begin the return or refund within 60 days after the glove is delivered back to your postal address.
  • GloveWhisperer will return to clients any Glove that in our sole discretion is not able to be properly conditioned, reconditioned, shaped, or otherwise benefit from the GloveWhisperer process.  If we determine that a Glove is to be returned without receiving services by GloveWhisperer we will refund the services cost paid by the customer.  Shipping will not be refunded.  If you have a question regarding the condition of a glove and if it can benefit from the GloveWhisperer Process please take a few pictures of the glove and send them along with your contact information to Info@Glovewhisperer.com or call us at (203) 487-8997.