Call Us: (203) 487-8997

FAQ

GloveWhisperer Conditioning Process

GloveWhisperer (GW) uses a proprietary process to Break-in, Condition, and Shape every glove. Our process has been refined over a decade with more than 50,000 gloves conditioned. Our all natural process includes multiple steps ensuring each glove we work with is returned to our customers 100% playable and that every customer is 100% satisfied.

Every customer is asked to submit their order through our website, as we use information you provided while completing your order to check-in every glove when it arrives at our Connecticut workshop; an email is sent to you letting you know your glove has arrived safely. At any time you can check the progress of your glove online by logging into your account using your email and password. An email with complete tracking information is sent to you when your glove is completed and shipped back. If you have sent us a glove in the past through our website you can simply login to your account to begin placing a new order.

BRAND NEW or WELL WORN, EACH GLOVE IS EVALUATED BY A GW GLOVE PROFESSIONAL.

New gloves are sent for appropriate service based on glove type (Outfielder, Infielder, Catcher, or 1st Base), manufacturer and model. We recognize subtle differences in each glove model from each individual manufacturer and we customize our process for the best results. Well Worn Gloves are sorted in the same way as new gloves and additionally are reviewed for tune-up services such as: tightening of webbing/ lacing and adjustment of straps while giving a general overall evaluation of the glove. Tune-ups are included with our WELL WORN glove services. If we find that a glove needs repair beyond what we offer, or that conditioning will not allow the full benefit of our services to the player we will contact you immediately.

Every glove is conditioned by hand by a GloveWhisperer professional who is trained to meet the highest standards of service and care for each glove. The GW process is a human process; we never use steam, chemicals of any type, oils, excessive heat, ovens, microwaves, or water at any temperature.

GloveWhisperer IS SAFE FOR YOU AND SAFE FOR YOUR GLOVE.

We offer a 100% Satisfaction Guarantee and are proud to say that with more than 50,000 gloves conditioned we have 100% Satisfied Customers.

Our experience with players and their gloves gives us a unique insight into the type of glove best suited for the various ages, positions, and abilities of each player. We are available to answer questions regarding gloves you already own or to help you when purchasing a new glove. You can call us any time during our operating hours 9:00 A.M to 10:00 P.M ET Monday through Saturday (203) 487-8997, or send us an email with your questions or concerns to info@glovewhisperer.com.